CREDIT & RETURN POLICY

Items not purchased from J. Polep cannot be
 returned and will not be credited

The following credit and return policy should be used as a guideline.  If you have questions or concerns on our credit and return policy, please contact our Customer Service Department at 1-800 447-6537 or 413) 592-4141.  Thank you.

DELIVERY PROCEDURES

DAIRY, FRUIT, PRODUCE AND DELI:

PRODUCT REFUSED AT DELIVERY:

SHORTAGES & CONCEALED DAMAGES:

RETURN MERCHANDISE AUTHORIZATION (RMA): 

MIS-ORDERED OR DAMAGED MERCHANDISE:

           ACCOUNT NAME & NUMBER
           ITEM NUMBER & QUANTITY
           INVOICE NUMBER & DATE
           REASON FOR RETURN i.e.,  Incorrectly Ordered, Damaged, etc.
           (If item was mispicked, please also give name of product that was sent
             in  error) 

RETURNED PRODUCT:

GUARANTEED PRODUCT:

NON-GUARANTEED/NON-CREDITABLE AND NON-RETURNABLE:

ANY TOTES RECEIVED FROM YOUR PRIOR DELIVERY MUST BE RETURNED
TO THE COMPANY ON YOUR NEXT DELIVERY.  A FEE OF $10.00 EACH WILL
BE ISSUED FOR ANY UNRETURNED TOTES.

Product returned to J. Polep for credit that does not meet the above stated procedures will NOT BE returned to the customer unless specified above.

Manufacturer’s Return Cigarettes Policy & Procedure 

In order to return cigarettes for credit, the following Manufacturer’s Guidelines must be followed.  If they are not followed correctly, you will not receive credit and your Polep Sales representative will return your cigarettes to you  within four weeks.  J. Polep, however does not guarantee the return of cigarettes to the customer.  

RETURNABLE / CREDITABLE CIGARETTES:

NON-RETURNABLE / NON-CREDITABLE CIGARETTES:

·         “Out of Date Code” and “Damaged” cigarettes NOT labeled by the Manufacturer’s Representative.

·         Stickered and Unsaleable Philip Morris and R.J. Reynolds product. (Call manufacturer for returns).

·         Lorillard Massachusetts stamped NewPort and Old Gold product. (Saleable or Unsaleable).

·         Complimentary cigarettes cannot be returned for credit and will not be returned to the customer.

·         Cigarettes pre-booked (shippers and/or deals) through the Manufacturer.

·         Cigarettes not purchased from J. Polep Distribution Services.

·         Philip Morris Marlboro Menthol 72 Blue & Green.

·         Liggett USA discontinued. 5/31/04.

·         Hi – Val Cigarettes 7/30/2004. 

Again  All  “Out of Date Code” and “Damaged” cigarettes must be labeled by the Manufacturer’s Representative or you will not receive credit and your Polep Sales representative will return your cigarettes to you within four weeks.  J. Polep, however does not guarantee the return of cigarettes to the customer.

Cigarette Manufacturers phone numbers are listed below.  Call to request a representative to label product.

 Commonwealth Brands  (508)-643-0156

Lorillard   1-877-703-0386

Liggett   (866)-339-6245

R. J.  Reynolds    FAX TO 508-870-0732

* Philip Morris  ( 508)-337-9909  or  (860)-257-1160*( Red labels not accepted. Yellow labels must be filled out completely)

State Tax Stamps

                        Current                        Previous                          Prior

CT    Purple  3/15/03                  Green  4/3/02                   Yellow & Red Dot  4/3/02

MA   Purple  7/25/02                   Orange  1996                    Blue  1995

ME   Yellow                                  Purple

NH    Lt. Blue

NY    Purple                                  Gold

Any questions before sending back your cigarettes, contact your Manufacturer’s or J. Polep representative.

Manufacturer’s Change in Return Product. 

J. Polep can not accept Stickered product from said Manufacturer’s as of said dates. 

LORILLARD – September 5, 2003 – Massachusetts stamped Saleable and Unsaleable Newport and Old Gold. 

R.J. REYNOLDS – June 27, 2003 – No longer stickering Unsaleable and/or Damaged product.  ( Fax request to R.J. Reynolds @ 508-870-0732 to see a Representative.)         December  2004  & January 2005  Only – Reps are orange  stickering  unsaleables  for return. 
 

BROWN & WILLIAMSON – October 17, 2003 – No longer stickering Unsaleable and/or Damaged product.
 

 Phillip Morris – July 18, 2003 – No longer stickering Out of Date Code.
                       November 28, 2003 – No longer stickering  Damaged product.
                           Any product they do sticker must be sent to Phillip Morris for    them to issue you credit.     
                                                                        

LIGGETT –USA CIGARETTES – DISCONTINUED. (5/31/04)